NEW for 2020/2021 Winter Season! Intended to curb the craving for community due to having a cancelled Fall Conference and crazy season, we have developed four Crackerbarrels via Zoom. (Crackerbarrels are the most popular portion of CMR Workshops and Conferences – they are simple forums for resorters to ask questions of other resorters.) They will be moderated by volunteer resorters to help keep a bit of structure. The topics listed are just starter topics, we welcome any and all resort questions. Zoom invitation links will be e-mailed to all CMR members within a week of each date.
Utilize Your Resort Community: let’s pool our knowledge!
Tuesday, November 24 @ 10 a.m.
How did your season go? What did you learn about resorting during Covid season? What were the silver linings? E.g. Did you go to the 6 night/7 day weekly structure? Did guests make their own beds and are you continuing? Did you close your lodge/office area and regret it or love it? How would you change your cleaning structure for next season? Did you sign up for PPP – have you received forgiveness acknowledgment yet?
Friday, December 11 @ 10 a.m. – 11:30 a.m.
Supplies/Marketing Starter Topics: where did you find the best mattress pads this year? Where do you get your beds and why? Toilet tissue in bulk? Hand sanitizer? Water toys: paddleboards, hydro bikes, Bongos, etc. (and what equipment holds up the best?) Carpeting? Cleaning equipment? Which vacuums are best? Marketing tips that work for you? (I.e. radio, print, FB, e-mail newsletters, chamber links, brochures left in cabins, weblinks, etc.) View a simple text doc of sidebar chat
Thursday, January 7 @ 9 a.m. – 11 a.m.
DUAL TOPIC: Reviews & Feedback/CMR Legislative Issues
1) How can we handle negative reviews on Trip Advisor, AirB&B, Google, etc.? Have you continually asked for feedback from your guests and was it helpful? (Verbally? In writing? Via e-mail survey? Which is most effective?)
2) What legislative issues have the CMR worked on the last few years and why? Which ones will we be focusing on this year? (E.g. Child Labor Laws, Property Tax Relief, Short-Term Rentals (VRBO) leveling the playing field, Post Labor Day School Start, etc.)
Sunday, February 21 @ 2:00 p.m.
Plumbing/Heating/Air Conditioning – Best Tricks & Tips learned over the years in resorting.